Terms of Sale

Bloomgaard
CVR No. 45146405
Helsingborggade 13, 1. th.
2100 Copenhagen Ø, Denmark
contact@bloomgaard.com

Prices in Denmark and the EU include VAT. For orders to Norway and Switzerland, prices are shown without Danish VAT, and local VAT and a customs fee are collected by UPS before delivery.

You can pay with Visa, Mastercard, Apple Pay and Google Pay. In Denmark, you can also pay with MobilePay. The amount is reserved when you order and charged when your order is shipped. Payments are handled securely through Shopify Payments, which is PCI compliant.

We ship to Denmark, Sweden, Norway, Finland, France, the Netherlands, Belgium, Austria and Switzerland. Orders leave our studio within two business days. Prices, conditions for free shipping and delivery times for each country are shown on our shipping page.

You have 14 days to withdraw from your purchase without giving a reason. The period starts on the day you, or a person you designate, receive the goods.

To withdraw, let us know within the 14 days using the form on our returns page or by email to contact@bloomgaard.com. You then have a further 14 days to send the goods back to us. Return shipping is paid by you.

The goods must be returned in the same condition as you received them. You may handle and examine the artificial flowers as you would in a shop. If their value is reduced as a result of further handling, we may deduct this from your refund.

The refund is made once the returned goods have been received and checked. The amount is refunded to your original payment method. We refund the purchase amount including standard delivery, while return shipping is not refunded.

Packages delivered to a parcel shop or pickup point that are not collected within the carrier’s storage period will be returned to us. The order will then be cancelled, and the amount paid will be refunded less the actual costs of return shipping and handling. These costs may vary depending on the destination country and carrier.

You have a two year right to complain about defects under Danish law. If an item is damaged on arrival or has a defect, please contact us at contact@bloomgaard.com as soon as possible, ideally with a photo, so we can help you in the best possible way.

If we cannot find a solution, you can file a complaint through the Nævnenes Hus complaints portal.

We reserve the right to make changes in the event of stock errors, typographical mistakes or pricing errors. In such cases, we may choose not to confirm the order.